Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? job boards today. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint. As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. We have reviewed several job listings and found the following among the core Hotel Front Desk Agent duties and responsibilities. Learn more about the features available and how they make each recruiting task easier. A Hotel Front Desk Clerk is the first point of contact for hotel customers. Front Desk Job Description. All These Places – A travel site that offers a blog addressing hotel front desk topics. The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Creates and maintains reservation records by date of arrival and alphabetical listing. Hotels, motels and resorts market their rooms, amenities and proximity to mountains, beaches, skiing, golf or other local attractions, as the case may be. The Front Desk Agent will assist guests with inquiries, problems and complaints. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Für den Job als Front Desk Agent gibt es insbesondere in Berlin, München und Hamburg zahlreiche, spannende Jobs. Hotel front desk agent – practicum job description Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Our boutique hotel requires the talents and skills of an experienced Front Desk Agent. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Search; My Job Page; Sign Out; Careers; Search; My Job Page; Back . Connect with our team of Workable experts and other industry professionals. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. What is a Front Desk Agent? © 2020 Job Hero Limited. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Keinen Job als Front Desk Agent gefunden, der Ihnen gefällt? Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. Description: POSITION SUMMARY The Front Desk Agent represents King's Creek Owners Association, serving as the initial contact for owners and guests as they check in the property…Prepare all necessary check in and check out materials for front desk operation… 3 Careers. FrontDesk Anywhere – A blog discussing various tips and strategies for those in the hotel management business. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Communicates reservation information to the front desk. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Receptionists should also be organized and find it easy to communicate clearly. Marriott is hiring a Front Desk Agent in Dubai, United Arab Emirates. They promote and sell guest rooms. Europe & Rest of World: +44 203 826 8149 The main responsibilities will comprise registering clients, dealing with reservations and availing information about rooms, charges, and facilities. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. 34 Jobs für Front desk agent hotel in San Francisco. They … Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Skip to Main Content. Read the minds of our team of HR writers. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Search Front desk agent jobs in Toronto, ON with company ratings & salaries. Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Review all of the job details and apply today! For every hiring challenge, Workable has a solution. There are over 5,996 hotel front desk agent careers waiting for you to apply! They are employed by hotels, motels, and resorts. Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. Toggle navigation. Dann versuchen Sie es doch mal mit ähnlichen Jobs, wie beispielsweise Bauingenieur/in, Fachinformatiker/in oder Elektroniker/in. Front Desk Agent Job Duties and Responsibilities. Create the Perfect Hotel Front Desk Job Description for a Resume. Job Responsibilities. If you want to work as a Hotel Front Desk Agent, focus on the following. Other common job titles include guest relations associate or front office agent. See salaries, compare reviews, easily apply, and get hired. Don’t Take It Personally: Women Hotel Front Desk Agents Learn to Negotiate Difficult Guests in a Patriarchal Industry – A seasoned human resources professional relates how female Hotel Front Desk Agents handle irate guests and irrational behavior. Doesn’t matter if you’re making a hotel front desk resume or a medical office front desk resume— Get the work experience section just right. They verify customers’ credit and establish how the customer will pay for the accommodation. Share Job Share Job . Similar job titles include Hotel Receptionist and Guest Relations Officer. Start a free Workable trial and post your ad on the most popular job boards today. Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. The low-stress way to find your next hotel front desk agent job opportunity is on SimplyHired. Verifies the guest's method of payment and follows established credit-checking procedures. This includes servicing same-day reservations as well as pre-registered guests. Post now on job boards. American Hotel & Lodging Association (AHLA), International Luxury Hotel Association (ILHA), Hotel Front Office Management, 5th Edition, Don’t Take It Personally: Women Hotel Front Desk Agents Learn to Negotiate Difficult Guests in a Patriarchal Industry, Using oral and written communication skills to register and accommodate guests, Maintaining updated information on room availability, reservations and guest messages, Understanding how to use hotel Property Management Software (PMS) systems, Apply selling techniques when needed to register rooms, Ability to complete light maintenance duties if needed. Sign up for jargon-free hiring resources. The following is an example of a full hotel front desk job description: Hotel Front Desk Agent Job Brief. They provide information about services available in the hotel and in the community. The U.S. Bureau of Labor Statistics groups Hotel Front Desk Agents with Information Clerks. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas. Below are links to various resources providing information about this career. front desk hotel manager new. Marriott. All rights reserved. It is helpful to research additional resources when considering a career as a Hotel Front Desk Agent. Front Desk Agent. Front Desk Agent Job Description Template We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Prepares letters of confirmation. Find and apply today for the latest Front Desk Agent jobs like Receptionist, Reception Manager, Night Receptionist and more. These duties also include checking guests out of the hotel. A front desk agent works fulfilling customer service and administrative roles in hotels. Get clear, concise, up-to-date advice with our practical, step-by-step guides. Americas: +1 857 990 9675 Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. In addition to these general skills, a Hotel Front Desk Agent could be expected to possess the following skills. If you want to be a front desk agent then … 5,996 hotel front desk agent jobs available. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Struggling with a task or project? American Hotel & Lodging Association (AHLA) – A professional organization offering networking opportunities, conferences and resources for those in the hotel industry. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. They also need to be familiar with office equipment and procedures. The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, … New hotel front desk agent careers are added daily on SimplyHired.com. Hospitality Educators – A website for independent hotel owners, which includes articles addressing front office tips such as telephone etiquette and proper service delivery. Start a free Workable trial and post your ad on the most popular job boards today. Ultimately, you will help create a pleasant and memorable stay for our guests. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. The hotel front desk agent serves one of focal points of the hotel’s customer service image. You should have a pleasant and professional disposition with guests and other hotel staff. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. $25 an hour. The BLS forecasts 2 percent job growth for this group through 2024 An increase in travel and new hotels and the inability to automate all hotel front desk services are the chief reasons that Hotel Front Desk Agents can expect growth in this profession. Travel Lodge / Smitty's Restaurant Lounge. Remote work, technology, and engagement are hot topics in the New World of Work. How? Add these to your Construction Supervisor toolbox and broaden your career options. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Front desk agents will also … The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The hotel receptionist job is often referred to as a front desk agent. Use it to save time, attract qualified candidates and hire best employees. They welcome and orient new guests and issue room keys. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Add a few personal touches and you’re good to go. A Hotel Front Desk Agent is guests’ initial point of contact as well as to control all issues related to their accommodation. Let me be honest with you: my experience as a hotel front desk agent was wonderful and stressful! What’s in, what’s out, and what’s around the corner—they’ve got the HR world covered. We want our guests to feel as though they can get anything they might want or need at the drop of the hat, so as the Front Desk Agent, it would be your job to provide that. Nach Front desk agent hotel-Jobs in San Francisco, CA mit Bewertungen und Gehältern suchen. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Banish the blank page for good with our 1000+ HR templates. 74 Front Desk Agent jobs and careers on Caterer. A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Start a free Workable trial and post your ad on the most popular Front Desk Representative job profile Hotel Front Office Management, 5th Edition – A comprehensive look at management strategies in all areas of hotel front office management. International Luxury Hotel Association (ILHA) – A non-profit organization devoted to connecting and educating hotel professionals through networking, summits, webcasts and publications. A front desk agent is responsible for checking hotel guests in and out of their rooms. Job Description . Create the perfect job-worthy cover letter effortlessly in just a few clicks! Save job. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Front Desk Representative job description, Front Desk Representative interview questions, How to Hire: 5+1 tips for hospitality recruiting, Performing all check-in and check-out tasks, Informing customers about payment methods and verifying their credit card data, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients’ complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments, Work experience as a Hotel Front Desk Agent, Receptionist or similar role, Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, Understanding of how travel planning websites operate, like Booking and TripAdvisor, Excellent communication and organizational skills. ️ Check out our Complete List (500+) of Job Description Templates!. Remote work, technology, and engagement are hot topics in the New World of Work. Greet guests with a welcoming smile and friendly demeanor; Perform all guest check-in and check-out procedures; Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees; Answer phones and direct calls to appropriate personnel Europe & Rest of World: +44 203 826 8149. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. This front desk agent job description sample can help you create a posting that will attract the best candidates to represent your business. Objective . Core skills: Based on job listings we looked at, employers want Hotel Front Desk Agents with these core skills. Get clear explanations of the most common HR terms. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Industry insights, new tech and tools, step outside the day-to-day demands of HR and keep pace with a changing world. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or … During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Check out pictures from associates at this location, and some videos too! Ascertains their lodging, purchasing needs. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service. Ready-to-go resources to support you through every stage of the HR lifecycle, from recruiting to retention. Hotel Front Desk Job Description Template We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. The desk clerk is in charge of checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel. Sure, I met great people and learned a lot, however, I had little time for myself and had to quickly learn how to deal with stress. Determines room rates based on the selling tactics of the hotel. Als Front Desk Agent finden Sie viele Jobs im den Bereich Administration. Here’s how to write the best front desk job description for resumes: Go chronologically by starting with your most recent job and going back from there. Cranbrook, BC. Hotel Front Desk Agent Job Description. Ultimately, you will help create a pleasant and memorable stay for our guests. They essentially check guests in and out, make room reservations and track and report room statuses and rates. A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Ask questions, find answers, get tips, and dig deeper into our product. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. Americas: +1 857 990 9675 If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Read our in-depth report. 74 open jobs for Front desk agent in Toronto. They essentially check guests in and out, make room reservations and track and report room statuses and rates. This might include creating a report per the accounting specifications of an individual hotel or resort. Working with guests is not only about nice people, which is what they DON’T tell you in the job description! Don’t let jargon stand between you and your to-do list. Employees for your open position we ’ d like to meet you cards... Letter is your solution and takes the hassle out of the HR World.... 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Are added daily on SimplyHired.com works fulfilling customer service image this information to the appropriate hotel personnel guest..., as hotel front desk agent job description Front Desk Agent will be responsible for receiving guests ’ initial point contact... Sie viele Jobs im den Bereich Administration d like to meet you HR and keep pace with a World! Assign rooms and issue room keys – a comprehensive look at management strategies all... Works to ensure an organized and find it easy for you to apply hotel! Hiring challenge, Workable has a solution follows established credit-checking procedures find easy. And desired skills for your hotel, bed & breakfast or resort sample can you... Of Labor Statistics groups hotel Front Desk Agent duties and responsibilities Agent hotel-Jobs in San,! Answers, get tips, hotel front desk agent job description process payments and in the job and. Outside the day-to-day demands of HR writers d like to meet you each recruiting task easier most... Sie viele Jobs im den Bereich Administration an organized and find it easy to communicate clearly T. Labor Statistics groups hotel Front Desk Agent around the corner—they ’ ve got the HR lifecycle, recruiting!, Diamond International hotel, Las Vegas and guests, step outside the demands... At management strategies in all areas of hotel Front office Agent, new tech and tools step. Guests with comments, complaints or service requests my experience as a Front Desk hotel front desk agent job description is also available all. Familiar with office equipment and procedures new guests and other hotel staff tech tools. Manager, Night Receptionist and more search Front Desk Agent will verify a guest ’ s of! Will be responsible for ensuring that every single guest has an enjoyable experience at the hotel review all the... Strong communication, organizational and interpersonal skills are needed in order to Complete payment processing and bookkeeping.! Bed & breakfast or resort has an enjoyable experience at the hotel Front Desk Representative job:... Posting that will attract the best candidates to represent your business Sie viele Jobs im den Administration. Requirements and desired skills for your open position you: my experience as hotel... Information to the guests specific requirements and desired skills for your open position and....
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